Hiden Analytical provides a comprehensive worldwide service support programme.

We like to hear from you! - your feedback enables us to improve our products and service.

Hiden Analytical support provides:

• priority e-mail and telephone support for all our customers.
• a fast personal response to service enquiries - you communicate directly with our senior engineers enabling first class effective support for your Hiden Analytical equipment.
• a personal confidential data review service for our customers. We are pleased to review your data and confirm that your Hiden equipment has been correctly applied in your specific application. Our engineers are regularly cited in publication acknowledgements for useful communications.

Hiden Analytical mass spectrometer tune up service

If you have concerns regarding the performance of your Hiden system, we can review data files and provide instrument tuning tips to optimise your system performance.

Hiden Analytical mass spectrometers can be operated by our service department over the internet, enabling our service engineers to take control of your Hiden system, and make tuning function adjustments on-line in real time.We also offer worldwide site visits, customer support and consultancy services.

You can contact us now through our site contact page:
or directly by e-mail : info@hiden.co.uk
telephone: +44 (0)1925 445225 or FAX: +44 (0)1925 416518

It is helpful for you to include details of the Hiden equipment that you own, and please include your contact details in your communication.

LabVIEW™ drivers

Download free LabVIEW™ drivers for your Hiden mass spectrometer.

Shipping Documentation

Information covering some specific issues relating to health and safety and origin of equipment, and which may be required (by Hiden and/or the Authorities) before goods are shipped for repair or replacement is available here:-

(pdf, 36kB) Contamination Status of Returns
(pdf, 17kB) Returns - Instructions for Non-UK Customers
 

Hiden Analytical Spares

Item lists and kit lists are available for download here.

Customer Feedback

We constantly strive to improve our products and maintain consistent high levels of customer service. Can you spare a few moments to tell us how we're doing?

(pdf, 124kB) Customer Feedback Form