Mass Spectrometer Service Packages and Support

Flexible service choices to meet your needs.
Peace of Mind if you have a problem.
Minimal down-time in time critical applications.

We offer a range of standard service options for your vacuum equipment and will be pleased to tailor these
to meet any special requirements, you may have.

We are always willing to listen and help you with any service requirement, regardless of the age of your system.

We offer free technical support* for the life of your Hiden equipment.

A range of standard on-going maintenance options are shown below:

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Bronze

Maintenance Service Included
Annual preventive maintenance tick
Parts discount at 15% x
Site visits in case of breakdown x
Extended warranty on mass spectrometer parts x
Extended warranty on ALL parts x

*Telephone, email, skype support available throughout the life of your instrument (Subject to a fair usage policy).

Includes ONE annual site visit by a fully trained Hiden Technician, to carry out your annual preventive maintenance service.
This includes labour and expenses and also all standard consumables used in routine servicing **

**Standard consumables include; filaments, gaskets, seals, vacuum pump maintenance parts, QIC liners etc. as required. Excludes electron multipliers and other long-term limited life components

Silver

Maintenance Service Included
Annual preventive maintenance tick
Parts discount at 15% tick
Site visits in case of breakdown tick
Extended warranty on mass spectrometer parts x
Extended warranty on ALL parts x

*Telephone, email, skype support available throughout the life of your instrument (Subject to a fair usage policy).

Includes ONE annual site visit by a fully trained Hiden Technician, to carry out your annual preventive maintenance service.
Includes additional site visits in the event of a system break-down which cannot be resolved by remote support.
This includes labour and expenses and also all standard consumables used in routine servicing **
Excludes any parts required for repair and any additional off-site repair work.

**Standard consumables include; filaments, gaskets, seals, vacuum pump maintenance parts, QIC liners etc. as required. Excludes electron multipliers and other long-term limited life components

Gold

Maintenance Service Included
Annual preventive maintenance tick
Parts discount at 15% tick
Site visits in case of breakdown tick
Extended warranty on mass spectrometer parts tick
Extended warranty on ALL parts x

*Telephone, email, skype support available throughout the life of your instrument (Subject to a fair usage policy).

Includes ONE annual site visit by a fully trained Hiden Technician, to carry out your annual preventive maintenance service.
Includes additional site visits in the event of a system break-down which cannot be resolved by remote support.
This includes labour and expenses and also all standard consumables used in routine servicing.
Includes all parts needed for repair of the mass spectrometer; excluding pumps and vacuum gauges.
Excludes any parts required for repair and any additional off-site repair work on vacuum pumps / gauges.

Platinum

Maintenance Service Included
Annual preventive maintenance tick
Parts discount at 15% tick
Site visits in case of breakdown tick
Extended warranty on mass spectrometer parts tick
Extended warranty on ALL parts tick

*Telephone, email, skype support available throughout the life of your instrument (Subject to a fair usage policy).

Comprehensive cover on your mass spectrometer system. Includes servicing, repair and extended warranty on all parts.