Owner’s Area

This section of the web site provides support for owners of Hiden Analytical instruments. From here you can download software updates and drivers and read frequently asked questions. You can find contact details should you require assistance with your hardware or software. We will also provide you with a quote if you complete the parts/spares request form.


If you have concerns regarding the performance of your Hiden system, we can review data files and provide instrument tuning tips to optimise your system performance. Hiden Analytical mass spectrometers can be operated by our service department over the internet, enabling our service engineers to take control of your Hiden system, and make tuning function adjustments on-line in real time. We also offer worldwide site visits, customer support and consultancy services.

Phone : +44 1925 445 225
Fax : +44 1925 416 518
E-mail :service@hiden.co.uk

Customer Feedback

We constantly strive to improve our products and maintain consistent high levels of customer service. Can you spare a few moments to tell us how we’re doing? Click here to send Customer Feedback.