Mass spectrometers for vacuum, gas, plasma and surface science

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Hiden Analytical

Hiden Analytical

Scientific Instrument Development and Manufacturing from Hiden Analytical

  • Products
    • for Gas Analysis
      • QGA
      • Compact Gas Analysers
      • HPR-20 R&D
      • HPR-20 EGA
      • HPR-20 TMS
      • HPR-20 Specialist Range
        • HPR-20 DLS
        • HPR-20 EPIC
        • HPR-20 S1000
      • QIC BioStream
      • QIC MultiStream
      • HPR-40 DSA
      • HPR-40 DEMS
      • HPR-60 MBMS
      • HPR-70
      • HPR-90
      • QIC Series Inlets
      • EGAsoft
      • MASsoft Professional
      • QGA Professional
    • for Dissolved Gas Analysis and Electrochemistry
      • HPR-40 DSA
      • HPR-40 DEMS
    • for Catalysis and Thermal Analysis
      • CATLAB-PCS
      • CATLAB-FB
      • HPR-20 TMS
      • HPR-20 EGA
      • SpaciMS
      • TPD Workstation
      • 3F-PIC / 1000 Series PIC
      • HPR-40 DEMS
      • MASsoft Professional
      • EGAsoft
    • for Thin Films, Plasma and Surface Engineering
      • HPR-30
      • EQP Series
      • HPR-60 MBMS
      • PSM
      • ESPion
      • IMP-EPD
      • XBS
      • TPD Workstation
      • SIMS Workstation
      • Compact SIMS
      • AutoSIMS
      • EQS SIMS Analyser
      • MAXIM
      • IG5C
      • IG20
    • for Residual Gas Analysis
      • RGA Series
      • Ion Source Options
      • HMT
      • HAL 201 RC
      • HALO 201 MBE
      • HALO
      • 3F-PIC / 1000 Series PIC
      • EPIC / EPIC 1000 Series
      • IDP / IDP 1000 Series
      • 3F Series / 1000 Series RGA
      • XBS
      • DLS Series
        • DLS-1
        • DLS-10
        • DLS-20
      • HAL 101X RC
      • MASsoft Professional
    • for Surface Analysis
      • Compact SIMS
      • AutoSIMS
      • SIMS Workstation
      • EQS SIMS Analyser
      • MAXIM
      • IG5C
      • IG20
  • Applications
    • Catalysis
    • Cluster Studies
    • Dissolved Species Analysis
    • Fusion Research
    • Gas Analysis
      • Atmospheric Gas Reaction Kinetics
      • Biogas
      • DEMS
      • Environmental Monitoring
      • Fermentation/Bio Reactor Monitoring
      • Freeze Drying
      • Fuel Cells
      • Gas Analysis in Near Atmospheric XPS, APXPS
      • Gas Production and Storage
      • Gas Separation Studies
      • Glovebox Monitoring
      • High Purity Gas Analysis
      • Human Breath Analysis
      • Hydrogen, Deuterium and Tritium Analyses
      • Mud logging (oil exploration)
      • TGA-MS
      • Vacuum Process Gas Analysers for CVD / MOCVD / ALD
    • Molecular Beam Studies
      • Quality Control and Characterisation of MBE Processes
    • Nanotechnology
      • FIB-SIMS for Nano-Scale Materials Analysis
      • Gas Analysis in Near Atmospheric XPS, APXPS
      • Quality Control and Characterisation of MBE Processes
    • Plasma Characterisation
    • Residual Gas Analysis
      • Quality Control and Characterisation of MBE Processes
      • Thin Film Optical Coating
    • Residual Gas Analysis for Vacuum Processing
      • Quality Control and Characterisation of MBE Processes
      • Vacuum Process Gas Analysers for CVD / MOCVD / ALD
    • SIMS Surface Analysis and SNMS Surface Analysis
      • FIB-SIMS for Nano-Scale Materials Analysis
      • Quality Control and Characterisation of MBE Processes
    • Thermal Analysis Mass Spectrometer Systems
    • Thin Films and Surface Engineering
      • Gas Analysis in Near Atmospheric XPS, APXPS
      • Quality Control and Characterisation of MBE Processes
      • Vacuum Process Gas Analysers for CVD / MOCVD / ALD
    • UHV Surface Science
  • Tech Data
    • Key Concepts
      • A SIMS Primer
      • EQP Plasma Ion Analyzer
      • How An RGA Works
      • A Guide to Threshold Ionisation Mass Spectrometry
    • Useful Web Links
    • Research Review
    • ScienceDirect – Recent Articles
    • ScienceDirect – Archived Articles
    • Fundamental Data
      • Appearance Potentials
      • Cracking Patterns
      • Isotopes And Abundances
      • Academic Papers
      • Mass Spectral Fragments of Common Hydrocarbons
    • Research
  • Industry
    • Aerospace
    • Automotive
    • Chemical
    • Food
    • Nuclear
    • Pharmaceutical
    • Semiconductor
  • Company
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    • What We Do
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      • Events
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  • Support
    • Local Support
    • Training and Lifetime Product Support
    • Returns
      • Returning Items to Hiden Analytical for EU Customers (including the UK)
      • Returning Items to Hiden Analytical for Non-EU Customers
      • Preparing Goods for Shipping
      • How NOT to Prepare Goods for Shipping
    • System Parts Spares
    • Gas Analysis Service Packages
    • Downloads
    • FAQs
    • Tech Data
      • Key Concepts
      • Useful Web Links
      • ScienceDirect – Recent Articles
      • ScienceDirect – Archived Articles
      • Fundamental Data
      • Research Review
  • News & Media
    • Exhibitions
    • Blog
      • Events
      • News & Press
      • Research
    • Press Releases
    • Videos

Home | Owner’s Area | Returns

Returns

Documentation

Returns - packing crate

Information covering some specific issues relating to health and safety and origin of equipment, and which may be required (by Hiden and/or the Authorities) before goods are shipped for repair or replacement.

Returning Items to Hiden Analytical for EU Customers (inc. UK)

Returning Items to Hiden Analytical for Non-UK Customers

Download the Contamination Status of Returns form

 

Packing Guidelines

Preparing Goods for Shipping

How NOT to Prepare Goods for Shipping

  • for Gas Analysis
  • for Catalysis and Thermal Analysis
  • for Thin Films, Plasma and Surface Engineering
  • for Residual Gas Analysis
  • for Surface Analysis

Associated Hiden Sites:

Hiden Analytical Australia Hiden Analytical Austria Hiden Analytical Belgium Hiden Analytical Brazil Hiden Analytical Canada Hiden Analytical China Hiden Analytical Czech Republic Hiden Analytical France Hiden Analytical Germany Hiden Analytical Holland Hiden Analytical India Hiden Analytical Indonesia Hiden Analytical Israel Hiden Analytical Italy Hiden Analytical Japan Hiden Analytical Korea Hiden Analytical Luxembourg Hiden Analytical Malaysia Hiden Analytical Mexico Hiden Analytical Poland Hiden Analytical Portugal Hiden Analytical Russia Hiden Analytical Singapore Hiden Analytical South Africa Hiden Analytical Spain Hiden Analytical Sweden Hiden Analytical Switzerland Hiden Analytical Taiwan Hiden Analytical UK Hiden Analytical USA Hiden Analytical USA Pacific Hiden Analytical Vietnam

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Copyright 2019 Hiden Analytical. All Rights Reserved.
  • Home
  • Products
    • for Gas Analysis
      • QGA
      • Compact Gas Analysers
      • HPR-20 R&D
      • HPR-20 EGA
      • HPR-20 TMS
      • HPR-20 DLS
      • HPR-20 EPIC
      • HPR-20 S1000
      • QIC BioStream
      • QIC MultiStream
      • HPR-40 DSA
      • HPR-40 DEMS
      • HPR-60 MBMS
      • HPR-70
      • HPR-90
      • QIC Series Inlets
      • QGA Professional
      • MASsoft Professional
      • EGAsoft
      • Back
    • for Catalysis and Thermal Analysis
      • CATLAB-PCS
      • CATLAB-FB
      • HPR-20 TMS
      • HPR-20 EGA
      • SpaciMS
      • TPD Workstation
      • 3F-PIC / 1000 Series PIC
      • HPR-40 DEMS
      • MASsoft Professional
      • Back
    • for Thin Films, Plasma and Surface Engineering
      • HPR-30
      • EQP Series
      • HPR-60 MBMS
      • PSM
      • ESPion
      • IMP-EPD
      • XBS
      • TPD Workstation
      • SIMS Workstation
      • Compact SIMS
      • AutoSIMS
      • EQS SIMS Analyser
      • MAXIM
      • IG5C
      • IG20
      • Back
    • for Residual Gas Analysis
      • RGA Series
      • Ion Source Options
      • HMT
      • HAL 201 RC
      • HALO 201 MBE
      • 3F-PIC / 1000 Series PIC
      • EPIC / EPIC 1000 Series
      • IDP / IDP 1000 Series
      • 3F Series / 1000 Series RGA
      • XBS
      • DLS Series
        • DLS-1
        • DLS-10
        • DLS-20
        • Back
      • HAL 101X RC
      • MASsoft Professional
      • Back
    • for Surface Analysis
      • Compact SIMS
      • AutoSIMS
      • SIMS Workstation
      • EQS SIMS Analyser
      • MAXIM
      • IG5C
      • IG20
      • Back
    • Back
  • Applications
    • Catalysis
    • Cluster Studies
    • Dissolved Species Analysis
    • Gas Analysis
      • Atmospheric Gas Reaction Kinetics
      • Biogas
      • DEMS
      • Environmental Monitoring
      • Fermentation/Bio Reactor Monitoring
      • Freeze Drying
      • Fuel Cells
      • Gas Analysis in Near Atmospheric XPS, APXPS
      • Gas Production and Storage
      • Gas Separation Studies
      • Glovebox Monitoring
      • High Purity Gas Analysis
      • Human Breath Analysis
      • Hydrogen, Deuterium and Tritium Analyses
      • Mud logging (oil exploration)
      • TGA-MS
      • Vacuum Process Gas Analysers for CVD / MOCVD / ALD
      • Back
    • Molecular Beam Studies
    • Nanotechnology
    • Plasma Characterisation
    • Residual Gas Analysis
    • Residual Gas Analysis for Vacuum Processing
    • SIMS Surface Analysis and SNMS Surface Analysis
      • FIB-SIMS for Nano-Scale Materials Analysis
      • Back
    • Thermal Analysis Mass Spectrometer Systems
    • Thin Films and Surface Engineering
    • UHV Surface Science
    • Back
  • Tech Data
    • Key Concepts
      • A SIMS Primer
      • EQP Plasma Ion Analyser
      • How an RGA Works
      • A Guide to Threshold Ionisation Mass Spectrometry
      • Back
    • Useful Web Links
    • ScienceDirect – Recent Articles
    • ScienceDirect – Archived Articles
    • Fundamental Data
      • Appearance Potentials
      • Cracking Patterns
      • Isotopes and Abundances
      • Academic Papers
      • Mass Spectral Fragments of Common Hydrocarbons
      • Back
    • Research
    • Back
  • Industry
    • Pharmaceutical
    • Semiconductor
    • Chemical
    • Automotive
    • Aerospace
    • Food
    • Nuclear
    • Back
  • Company
    • Company Profile
    • Local
      • Australia
      • Austria
      • Belgium
      • Brazil
      • Canada
      • China
      • Czech Republic
      • France
      • Germany
      • Holland
      • India
      • Indonesia
      • Israel
      • Italy
      • Japan
      • Korea
      • Luxembourg
      • Malaysia
      • Mexico
      • Poland
      • Portugal
      • Russia
      • Singapore
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Taiwan
      • United Kingdom
      • USA
      • USA Pacific
      • Vietnam
      • Back
    • What We Do
    • Careers
    • Newsletter
    • Press Releases
    • Blog
      • Events
      • News & Press
      • Research
      • Back
    • Forthcoming Conferences
    • Privacy Policy
    • Back
  • Owner’s Area
    • Support
      • Downloads
      • FAQs
      • Back
    • Training and Lifetime Product Support
    • Gas Analysis Service Packages
    • System Parts Spares
    • Returns
      • Returning Items to Hiden Analytical for EU Customers (including the UK)
      • Returning Items to Hiden Analytical for Non-EU Customers
      • Preparing Goods for Shipping
      • How NOT to Prepare Goods for Shipping
      • Back
    • Back
  • Contact Us
    • Send Us A Message
    • Send Us Feedback
    • Finding our UK Headquarters
    • Sales Offices World Wide
      • Africa
      • Asia
      • Australasia
      • Europe
      • Middle East
      • North America and Canada
      • South America
      • Back
    • Back
  • News & Media
    • Videos
    • Press Releases
    • Blog
      • Events
      • News & Press
      • Research
      • Back
    • Forthcoming Conferences
    • Back

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