This section of the web site provides support for owners of Hiden Analytical instruments. From here you can download software updates and drivers and read frequently asked questions. You can find contact details should you require assistance with your hardware or software. We will also provide you with a quote if you complete the parts/spares request form.


If you have concerns regarding the performance of your Hiden system, we can review data files and provide instrument tuning tips to optimise your system performance. Hiden Analytical mass spectrometers can be operated by our service department over the internet, enabling our service engineers to take control of your Hiden system, and make tuning function adjustments on-line in real time. We also offer worldwide site visits, customer support and consultancy services.

Phone : +44 1925 445 225
Fax : +44 1925 416 518


Instructions for downloading software updates via FTP

To purchase an upgrade to the Hiden Software Suite Professional Edition please Contact Us.

Hiden Software Software Suite Edition Disc Version MASsoft Version Download
Professional DVD v2014, v2013, v7 7 Click here
Professional CD v4.xx 6 Click here
Standard CD v3.xx 5 Click here
Driver Description Version Download
Hiden Analytical – HAL Interface Unit 6.5 Click here
Silicon Laboratories CP210x USB to UART Bridge 6.5 Click here
MSIU driver for LabVIEW G Click here

Click here to download the Quick Start Software Guide.


Click here to send a request a quote for System Parts/Spares

These tables provide a listing of the current, relatively small, selection of most commonly requested items from our full parts/spares catalog.

Note: In order to provide you with a quote for parts/spares we will require either your instrument serial number or works reference number.

Click here to view Contact Details for Hiden Analytical.

Customer Feedback

We constantly strive to improve our products and maintain consistent high levels of customer service. Can you spare a few moments to tell us how we’re doing? Click here to send Customer Feedback.