420 Europa Boulevard
Gemini Business Park
Phone : +44 (0) 1925 445225
Fax : +44 (0) 1925 416518
From its UK headquarters Hiden Analytical maintains contact with its users and user communities through local offices throughout the world.
If you have concerns regarding the performance of your Hiden system, we can review data files and provide instrument tuning tips to optimise your system performance. Hiden Analytical mass spectrometers can be operated by our service department over the internet, enabling our service engineers to take control of your Hiden system, and make tuning function adjustments on-line in real time. We also offer worldwide site visits, customer support and consultancy services.
Phone : +44 1925 445 225
Fax : +44 1925 416 518
E-mail : firstname.lastname@example.org
Hiden Analytical support provides :
Priority e-mail and telephone support for all our customers.
A fast personal response to service enquiries – you communicate directly with our senior engineers enabling first class effective support for your Hiden Analytical equipment.
A personal confidential data review service for our customers. We are pleased to review your data and confirm that your Hiden equipment has been correctly applied in your specific application. Our engineers are regularly cited in publication acknowledgements for useful communications.
The Owner’s Area section of the web site contains downloads, a frequently asked questions section and useful customer support information for existing system users.
We constantly strive to improve our products and maintain consistent high levels of customer service. Can you spare a few moments to tell us how we’re doing? Click here to send Customer Feedback.